FAQ

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How to sign up

Four steps, about five minutes.

Create an account, build your profile, get verified, then start anonymous chat. Photos and socials stay hidden until day three.

  1. 1

    Create your account

    Use email and password, Google or Apple. Sisters can nominate a wali at any point.

  2. 2

    Build your profile

    Nickname, age, location, marital status, occupation, intentions and your practising preferences.

  3. 3

    Get verified

    Verify your email and location to match. Add a selfie and ID for the optional verified badge — real humans review it, and verification media is never shown to matches.

  4. 4

    Chat anonymously

    Match, talk by text for three days, then request a mutual reveal. Voice notes unlock after both of you reveal.

27 answers

Getting started

Who is KeepItHalal for?+

Adults (18+) looking for a serious relationship rooted in faith and family values. We're built for marriage, not casual dating.

How is this different from other Muslim apps?+

Our app contains vetted men sought out by real people, indicated through a badge displayed on their profile, as well as features such as photos staying hidden for 3 days so you get to know a person, not a face.

How do I sign up?+

Create an account, verify your email and location, and complete your profile, including your About section. You can then start matching while our team reviews your profile. Adding a government ID and selfie is optional, and it earns the verified badge on your profile.

Anonymous chat & reveal

What does 'anonymous' mean here?+

For the first three days of any chat: no photos, no real names, no socials. Photos cannot be unlocked early, even if you both want to — the three days always run first.

Can I talk to more than one person at a time?+

No. KeepItHalal is built for marriage, not parallel chats. You can only have one active match at a time. Skip the current one to free up your queue.

What if one of us doesn't want to reveal?+

Photos stay hidden unless both of you agree to reveal after the three-day window. One person requesting a reveal does not unlock either person's photos. You can keep talking privately or leave the match.

What happens in the 3-day anonymous window?+

Every match starts with a 3-day anonymous window. Nothing unlocks automatically: photos, real names, videos and socials only unlock when you have both chosen Reveal and the full three days have passed. The conversation never expires, and you can walk away free of charge during the window and for 48 hours after it.

Verification & safety

How does verification work?+

Everyone verifies their email address, and we check your location. You can also take a short selfie video and upload a government ID — real humans review those, and passing earns the verified badge. Verification photos are encrypted and never shown to matches.

Is ID verification compulsory?+

No. Verify your email and location and complete your profile to start matching. Government ID and a selfie are optional — they unlock the verified badge and are required if you want to be vetted. Profiles without them are clearly shown to other members as unverified, so people can decide for themselves.

What if someone tries to ask for my number?+

Our moderation automatically blocks phone numbers, emails, and social handles in early chat. You can also report any user in one tap.

How do you handle reports?+

Real humans (not just AI) review every report within hours. Zero-tolerance policy on harassment, deception, or off-platform pressure.

Wali & family

Can I add a Wali to my chat?+

Yes. Send an invite link to their email, where they can sign up and make a Wali account allowing view-only chat threads. To remove, tap once, and they lose access immediately.

Does my Wali see every conversation I have?+

No. Access is granted per conversation only after both members agree. Other conversations stay private. Either member can withdraw agreement and the Wali loses access to that conversation.

How do I request Wali access on a new conversation?+

Open the chat, tap the Wali chip and nominate your Wali. Your match must also agree before the Wali can read that conversation. Wali access is read-only and can be withdrawn.

Vetting & extras

Is there a subscription?+

No. KeepItHalal has no subscription. Profiles, matching, the 3-day anonymous chat, reveal, and messaging are free for everyone.

What are skips?+

Skips end a conversation if you don't want to continue. Leaving is free during the 3-day anonymous window and for 48 hours after it ends. Once you have both revealed, or after that 48-hour decision period, ending a match uses a paid skip, and you can use up to 3 skips a day.

What are boosts?+

Boosts prioritise your profile for 24 hours, increasing its visibility and improving your chances of matching. You get 1 free boost when you sign up — any additional boosts can be purchased.

How do I get vetted?+

You can get vetted directly in the app or by visiting the Vetting tab and choosing one of our three Vet Packs. Brothers can purchase vetting tiers to earn a vetted badge on their profile, while sisters can purchase Vetted Potential Intro Packs. If a sister is chatting with an unvetted brother, she also has the option to pay to have him vetted.

What are the vetting levels?+

Three. Standard (£19) is AI plus a psychology questionnaire. Premium (£99) adds a live human judge panel, and your £99 comes off the Medal of Honour coaching programme if you don't pass. Medal of Honour (£999) is the full coaching programme with a solo onboarding call, weekly group calls, worksheets and extra videos — no passing or failing.

What is the refund policy for vetting and introductions?+

Vetting fees are non-refundable once the process has started because work begins immediately. Hand-picked Standard, Premium and Medal of Honour introductions are delivered within 3–5 working days. When you receive an introduction you have 48 hours to accept or skip it free of charge; after 48 hours, skipping uses one paid skip.

Do you take a fee if I get married?+

No. We don't take any cut, fee, or referral on success — but if you'd like, you can be featured in our blog or as one of our success stories.

Privacy & data

What about my privacy?+

Verification photos are encrypted at rest. Android can block chat screenshots; iPhone and web capture cannot be fully prevented. Photos stay hidden until mutual reveal. We don't sell your data.

Will my profile be visible on Google?+

No. Profiles are inside the app, not on the public web. Search engines can't index them.

What happens to my data if I delete my account?+

Profile, photos, and chat history are deleted within 30 days. Anonymised analytics may be retained as legally required.

Account & support

How do I delete my account?+

Open Profile → Menu → Danger zone to request account deletion, or use the Delete your account page on the website. Follow the confirmation steps shown there.

How do I pause matching without deleting?+

There is no self-service pause switch at present. Contact support@keepithalal.com if you need help taking a break. Signing out alone does not hide your profile.

How do I contact support?+

Email support@keepithalal.com or use the Contact page. We aim to reply within 24 hours, every day.

Still stuck? We're here.

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