Support.

Common account problems and the fastest way to solve them.

• 1

  Check the Help Centre first

  Many questions — password resets, the 3-day rule, reveals, Wali mode and deletion — are answered in the Help Centre.
• 2

  Use the in-app support form

  Go to Profile → Support and describe the issue. Include your nickname and any error messages.
• 3

  Escalate by email if needed

  If the app form does not resolve it within 24 hours, email support@keepithalal.com from your registered email address.
• 4

  Urgent access or identity issues

  For suspected account takeover or identity misuse, email safety@keepithalal.com with "URGENT" in the subject line.

All billing is handled securely through Apple, Google Play or Stripe. We never store card details.

• 1

  Check your subscription status

  In the app, go to Profile → Plan status to see your active subscription, next billing date and payment method.
• 2

  Request a refund or dispute

  For refunds, use the in-app support form or email billing@keepithalal.com with the purchase receipt and reason.
• 3

  Payment failures

  If a payment fails, update your card in Profile → Payment methods or through your app store account. Retry after 24 hours.
• 4

  Unrecognised charges

  Email billing@keepithalal.com with the transaction ID and date. We will investigate and respond within two working days.

Your safety is our priority. Reports are reviewed by people, not just automated systems.

• 1

  Report inside the app

  Report a profile, message or photo directly from where you see it. This captures the context our team needs.
• 2

  Email safety@keepithalal.com

  For anything serious — threats, harassment, scams, under-age accounts, illegal content — email safety@keepithalal.com with the member's nickname, what happened and when.
• 3

  Immediate protective action

  In urgent cases we may suspend the reported account while we investigate. We will email you an update within 24 hours.
• 4

  Appeals

  If you believe a safety decision was wrong, appeal through the app or email support@keepithalal.com.