Refund Policy.

If you are in the UK or EU, you have 14 days from purchase to cancel a digital purchase and get a full refund — unless you have already started using it. By starting a vetting service, opening an introduction pack or using a boost during that period, you agree the service has begun and you lose the automatic right to cancel for the part you have used.

Keep It Halal currently sells one-off extras and services only. Nothing renews automatically and there is no recurring plan to cancel.

Vetting packs, boosts, quiz retakes and similar extras are refundable while unused. Once the pack has been consumed, the boost has run or the retake has been taken, the purchase is non-refundable except where the law says otherwise or where our service failed.

• You were charged twice for the same thing.
• You paid but the purchase never unlocked in your account.
• A technical fault on our side stopped you using what you paid for.
• We close your account for a reason that is not your fault.

We do not refund purchases where an account is suspended or banned for breaking our Community Guidelines.

Open the app and go to Profile - Purchases, tap the order, then Request a refund. You can also email billing@keepithalal.com with the order date and amount. We reply within 3 working days and, where a refund is due, send it back to the original payment method within 5 to 10 working days.

Anything bought inside the iPhone or Android app is billed by Apple or Google, so their refund process applies. Use Report a Problem on Apple's support site, or the Google Play order history, and email us if you need us to confirm anything.

Please contact us before raising a dispute with your bank — it is almost always faster. If a chargeback is raised we may pause the account while the payment provider reviews it.

Billing questions: billing@keepithalal.com. Everything else: support@keepithalal.com. Keep It Halal, PO Box 6945, London.