This policy explains when you can get your money back for anything bought from Keep It Halal — memberships, vetting packs, boosts and other extras. It sits alongside our Terms of Service and Privacy Policy.
Your 14-day right to cancel
If you are in the UK or EU, you have 14 days from purchase to cancel a digital purchase and get a full refund — unless you have already started using it. By starting a membership, opening a vetting pack or using a boost during that period, you agree the service has begun and you lose the automatic right to cancel for the part you have used.
Subscriptions
- Cancel any time from Profile - Membership. You keep access until the end of the paid period.
- We do not charge you again after you cancel.
- Part-used months are not normally refunded, but tell us if something went wrong and we will look at it.
- Renewals charged by mistake, or after a cancellation, are refunded in full.
One-off purchases
Vetting packs, boosts, quiz retakes and similar extras are refundable while unused. Once the pack has been consumed, the boost has run or the retake has been taken, the purchase is non-refundable except where the law says otherwise or where our service failed.
When we always refund
- You were charged twice for the same thing.
- You paid but the purchase never unlocked in your account.
- A technical fault on our side stopped you using what you paid for.
- We close your account for a reason that is not your fault.
We do not refund purchases where an account is suspended or banned for breaking our Community Guidelines.
How to request a refund
Open the app and go to Profile - Purchases, tap the order, then Request a refund. You can also email billing@keepithalal.com with the order date and amount. We reply within 3 working days and, where a refund is due, send it back to the original payment method within 5 to 10 working days.
Purchases made in the app stores
Anything bought inside the iPhone or Android app is billed by Apple or Google, so their refund process applies. Use Report a Problem on Apple's support site, or the Google Play order history, and email us if you need us to confirm anything.
Chargebacks
Please contact us before raising a dispute with your bank — it is almost always faster. If a chargeback is raised we may pause the account while the payment provider reviews it.
Contact
Billing questions: billing@keepithalal.com. Everything else: support@keepithalal.com. Keep It Halal, PO Box 6945, London.