FAQ

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How to sign up

Four steps, about five minutes.

Create an account, build your profile, get verified, then start anonymous chat. Photos and videos stay hidden for at least three days, until you both choose to reveal. Contact details can be exchanged after the fourteen-day continuation.

  1. 1

    Create your account

    Use email and password, Google or Apple. Sisters can nominate a wali at any point.

  2. 2

    Build your profile

    Nickname, age, location, marital status, occupation, intentions and your practising preferences.

  3. 3

    Get verified

    Verify your email and location to match. Add a selfie and ID for the optional verified badge — real humans review it, and verification media is never shown to matches.

  4. 4

    Chat anonymously

    Match, talk by text for three days, then request a mutual reveal. Voice notes unlock after both of you reveal.

7 answers

Vetting & extras

Is there a subscription?+

No. KeepItHalal has no subscription. Profiles, matching, the 3-day anonymous chat, reveal, and messaging are free for everyone.

What are skips?+

You receive 3 free Skips on sign-up. Leaving before the 3-day reveal, or leaving early after choosing to continue for 14 days, uses one Skip. Moving on at the reveal decision or after the 14 days is free.

What are boosts?+

Boosts prioritise your profile for 24 hours, increasing its visibility and improving your chances of matching. You get 1 free boost when you sign up — any additional boosts can be purchased.

How do I get vetted?+

You can get vetted directly in the app or by visiting the Vetting tab and choosing one of our three Vet Packs. Brothers can purchase vetting tiers to earn a vetted badge on their profile, while sisters can purchase Vetted Potential Intro Packs. If a sister is chatting with an unvetted brother, she also has the option to pay to have him vetted.

What are the vetting levels?+

Three. Standard (£19) is AI plus a psychology questionnaire. Premium (£99) adds a live human judge panel, and your £99 comes off the Medal of Honour coaching programme if you don't pass. Medal of Honour (£999) is the full coaching programme with a solo onboarding call, weekly group calls, worksheets and extra videos — no passing or failing.

What is the refund policy for vetting and introductions?+

Vetting fees are non-refundable once the process has started because work begins immediately. Hand-picked Standard, Premium and Medal of Honour introductions are delivered within 3–5 working days. When you receive an introduction you have 48 hours to accept or skip it free of charge; after 48 hours, skipping uses one paid skip.

Do you take a fee if I get married?+

No. We don't take any cut, fee, or referral on success — but if you'd like, you can be featured in our blog or as one of our success stories.

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